Authentic assessment prt 1 Essay Example | Topics and Well Written Essays - 2000 words

Authentic assessment prt 1 - Essay Example The export plan will cover summary of the subject that will include details about the product, target country, social differences, customer types, export and import regulations, safety regulations, cost assumption, export price, terms of sales, landed cost, local pricing policy, format, question and citation. Therefore, these aspects will be covered under the plan. The product category, that is chosen, is a range of sunglasses (â€Å"Product description†). The product supplier will be China as it produces goods at cheapest possible price. The suppliers selected for this purpose are ready to manufacture the product and timely deliver them as per the contract. They have a good collection of designs, already prepared by their designers, which acts as an advantage. The aviators are given an absolutely new look and hues by these designers. There is also a new line of unique shades of mirrored aviators. The tea shades and shutter shades are shaped in a new form and design. The oversized glasses are designed to have a revivified look. In totality, the product range is quite refreshing and a welcomed change from the old formulated designs. They are impressive and notable. The concerned products will be exported to India, where there is a prodigious appeal for sunglasses, considering the hot and humid climate (â€Å"Make Up + Face†). Ever y other person in India, especially those residing in urban areas, are interested to purchase sunglasses and wear it whenever they move out of their home; so as to avoid excessive heat of the sun. Sunglasses are a source of relief for nearly all the people in India, regardless of age groups. Hence, exporting the products in India will be an assured way to success, as per the research made on the country. The target market is India as the product experiences a huge demand in this market. The population of India is 1.27 billion, which is a positive indication for high sales volume. Although most Indians claim

International Accounting Assignment Example | Topics and Well Written Essays - 750 words - 1

International Accounting - Assignment Example In the US, UK GAAPs and others around the world R & D costs have been considered as expenses. According to Gornik and Miguel (2005), the FAS 2 issued in 1974 by the FASB set out that all R & D costs such as costs of material, equipments and facilities together with purchases made on intangibles with no optional future uses, remuneration to the involved workforce, contract services, considerable indirect costs except for general and administration costs to be charged to expenses. The FASB opposed the capitalization of such, as it was before that year, based on factors such as the unpredictability of future benefits from R & D and lack of a clear relationship between what is spent and the gains obtained thereafter. This standard was challenged by the IASB resulting to the formulation of IFRS 3 and IAS 38 in December 2002 and their revision in March 2004. According to these standards all expenses incurred in research work on an internal project will be considered as an expense and any intangible asset arising from it will not be recognized. However those intangible assets arising from development or its phase in an internal project will be recognized if it meets the following criteria. It should be identifiable, the business entity should have control over it, should demonstrate the possibility of bringing in economic benefits and its cost should be measurable reliably. In addition to this, the business entity should demonstrate technical feasibility, clear intention of completion, use and sale of the asset, ability to use and sell the asset, generate probable future benefits and reliably measure the expenditure to be incurred on the asset and finally availability of enough resources required t o complete the development (Linden and Spek n.d.). It is only after meeting these criteria that the internal development expenditure shall be recognized as an asset and only that incurred after

Sorority House Ghost Story :: Urban Legend

Sorority House Ghost Story I searched until I heard a story that gave me the chills. It comes from right around the block from where I live on campus, at one of the sorority houses at the University of Maryland. I collected this story the weekend of April 2nd, at my fraternity house. I asked my friend, a junior from Pikesville, if she knows any ghost stories. Her face lit up as if she was dying to tell me this story since the first time we ever met. She asked â€Å"you never heard the story of the ghost in the sorority house?† I replied no. The normally quiet woman demanded my attention away from the TV and went into her story. "Many years ago a bunch of girls in my house [supposedly] were drinking and celebrating a girl’s 21st birthday party.† She went on to explain that drinking in sorority houses is forbidden by the university, and that a sorority would get thrown out of their own house if the university or the police ever found out. My friend told this story very well. I felt like I should turn out the lights and give her a flashlight to hold up to her face. She went on to say that, according to the legend, everyone was very drunk and pushed the birthday girl to keep drinking. It is tradition that the birthday boy or girl takes 21 shots on his or her 21st birthday. Unfortunately for this young woman, she passed out before she made it to her benchmarked 21st shot. The women, terrified that if they brought her to a hospital they would get into trouble for drinking in their house, took the birthday girl to her bed and tried taking care of her themselves. Before midnight (when she would have turned 21), the young woman died of alcohol poisoning. Ever since that night, the sorority house has been haunted. The storyteller told me that a friend she knows once had her keyboard pulled out of her desk in the middle of the night and the keys mysteriously started moving on their own. She said that toilets inexplicably flush and the sinks in the house sometimes turn on without anybody touching them. The storyteller made the legend very believable in the way she described young women who I know who have had ghost encounters.

Ethnocentrism: Culture and Editorial Board Essay

ABSTRACT There are many issues that can be attributed to an individual’s cultural beliefs and how they can relate to another individuals specific cultural beliefs and set standards. Sometimes these issues can be minor and dealt with appropriately, but in other cases these cultural differences can be monumental and cause different societies to wage wars against one another. The way that an individual judges or perceives other cultures beliefs and standards based on the guidelines of their own culture is what sociologist refer to as ethnocentrism and is what we are going to be looking at in further detail in this paper. There are many factors that contribute to the persistent societal disputes and disagreements that are forever occurring throughout the globe. There is a great divide that can be felt in regards to understanding and accepting each individual society; each one has its own unique culture and many individuals are not capable of viewing a culture different than their own without passing predisposed judgments and ideas that are typically instilled by their own culture. Ethnocentrism is a term that sociologists use to define this universally occurring unaccepting set of attitudes and behaviors. Ethnocentrism can be attributed to social evolution, local & foreign competition and can also be a result of cooperation with what is considered to be the in-groups and not the out-groups (Axelrod & Hammond, 2003). The main concept of ethnocentrism is individuals seeing their specific group or culture as being the in-group or the superior to the other cultures and the individuals that they are compri sed of. Judging another culture by the standards of their own; it is important to remember that ethnocentrism is not the same as racism (Rodriguez, 2013). Culture is a very important factor of ethnocentrism and it is vital to understand what is it; culture is everything that can be associated with a specific group of individuals, it is the way a group of individuals or society think and act in a common manner generally a result of how they were  raised, the way they communicate; a common set of ideas or the making and understanding of symbols special to that group as well as the traditions that unify that group of individuals by having established shared values, beliefs and customs. Culture includes also the things that we own, the material objects that we consider to be important and the social institutions that we value, mores and folkways and the technology that is available and depended on (Editorial Board, 2012). As Americans there are many things as a society and culture that we have become accustomed too; freedom of choice and speech, freedom to express our individuality; the United States was founded on the principle the equa lity for every individual is fundamental and is the reason we have become more commonly known as the melting pot. There are many various cultures that are represented throughout our society and many of which are to some degree maintaining the characteristics and traditions of their homeland (Editorial Board, 2012). The fact that America is considered to be a melting pot and is the land where foreign individuals come for their chance at the American dream is considered to be a large contributor of ethnocentricity mentality of white Americans. This mentality leads to a sense of power and superiority and the labeling of other cultures as unequal or unimportant in our country; in many this leads to a sense of resentment from both sides resulting in violence. There are many aspects of the American culture that we consider to be acceptable, the correct way of doing things; these behaviors are specific to our culture, our norms (Editorial Board, 2012) and just as we may be offended and by aspects of other cultural norms it is important to remember that the same is true for other cultures as well, they may find them to be extreme, disturbing or even unethical. It is important to remember that many cultures view us with the same predetermined judgments and perceptions Set by their own culture and that ethnocentrism is not only how Americans view other societies and why the violence and destruction due to these judgmental attitudes is so prevalent. Many of the fundamental concepts and behaviors of the American culture are not considered to be acceptable in other cultures such as our principle of freedom and equality, these are not common attributes of many societies,  equality and individualism are nonexistent in many; our general lack of informality both professional and personal has a tendency to make members of different cultures uncomfortable and can be punishable by law in some (Rodriquez, 2013). If an American were to go to a traditional Arab society in the summer months wearing our traditional summer attire, shorts, thank top and sandals it would likely cause an issue; this societies cultural standard requires women to be fully covered from head to toe and has very strict rules; I have no doubt that she would be harassed by local law enforcement and even made remarks to by local civilians, she would be started at and considered to be very unacceptable because this is not what is deemed acceptable in their society. This assignment required us to watch a movie that communicated the cultural values and norms of a different culture; for this I decided to use a tradition that has become a cultural norm in variations throughout many societies. This tradition originated in Egypt and was borrowed by many other cultures and changed to fit their own cultural & religious needs. This traditional ritual I still practiced today in many different cultures considering our own. This is not a topic I would generally consider for a paper but it certainly did provide me with a unique cultural experience. The movie I watched was called the cut it is a short documentary on the controversial ritual of female circumcision also know in many cultures as female genital mutilation. This documentary was on the prevalence of the tradition in Egypt but this is also a common procedure in many other cultures. This ritual has been performed for over 200,000 years and is deeply imbedded in the roots of the Egyptian culture (The Cut, 2013). FGM is just as common in many cultures, if not more as the circumcision of infant boys in the American culture but due to the nature of the procedure has been considered a highly controversial, undiscussed issue tha t affects many different cultures and more specifically a large amount of the female members of these cultures. The documentary reported that over 90% of the females in Egypt have been through the procedure and there are similar numbers in other practicing countries. Many young girls some as young as 9 years old are forced to go through this ritual often bound and gagged without regard to the children’s wishes, there are 2 different types of FGM both undoubtedly extreamly painful; the first type removes only the clitoris while the second type removes both the clitoris and the labia; this is done  by inserting pins into the top and bottom as well as the middle to stretch the skin and enable a mid-wife to cut the skin. This procedure is done with no anesthesia and due to the fact that it was outlawed in Egypt 5 years ago it is often performed in the child’s house. The outlawing of FGM has been of little benefit, if anything it has caused more damage. Infection and death have become more common as many parents fear prosecution and do not get medical attention when necessary result ing to an increase of deaths from the ritual. FGM was the main topic of the documentary but it also offered a visual image of their surrounding; the area where they were filming looked like a whole other world, a dust covered, and dirt road, full of clay hut like houses where the women were completely covered wearing traditional vales. I was surprised to see that many of the men who were filmed walking down the busy shop lined streets were wearing similar dress clothes to that of our American business men, they had on expensive looking suits some had ties, some did not, and I was also surprised that there were some wearing jeans and t shirts. One of the interviews was conducted inside the women’s house which was elaborately decorated with silks and beautiful gold statues and metal accents. There was also a strong behavior difference, in American society many people like and want to be on TV, news and radio interviews are conducted every day on sensitive subjects but this is not the case for the women on this documentary. Many of them appeared to be fearful and reluctant due to the fact that their culture considers it unacceptable to speak with anyone especially outsiders on camera about such a sensitive traditional subject (The Cut, 2013). There are many reasons that I personally had the reaction I did to th e documentary and more specifically the subject matter itself, being a women of any culture makes this an offensive tradition or cultural belief; this part of the female body is a very private if not sacred part of the body and to forcibly remove it with no regard for the young girls wishes is very disturbing. To imagine the pain they are subjected to and the lifelong consequences it can have; there have been no medical benefits associated with the procedure, in the Egyptian culture there is not much of a religious aspect of the ritual either it is conducted on behalf of the groom’s family and is often a requirement for marriage. I find it unfathomable that these young women are forced through this ritual with no anesthesia or pain medication during or after to remove the parts of  the female body that are capable of arousal or pleasure out of fear they will enjoy this experience to make them more desirable to be a bride. As American’s we are exposed to sex on a daily basis, TV shows, commercials, movies and even the news, American’s are fascinated with sex; it is a form of entertainment for us, a type of communication and for some even a career and others just a hobby, this just goes to show the level of difference that can be seen between various cultures. In many different cultures sex is not spoken about ever, in our culture it is hard to make it through the day without hearing a reference to sex. Many relationships in our culture especially one between a man and his wife have a foundation to some degree on physical romance and the connection that it forms. In many of these sexual relationships the ultimate goal is personal pleasure or satisfaction of both individuals, look at the abundance of his/her personal lubricants, condoms and other accessories that are present in our culture to ensure and enhance this process, there are even herbal remedies and prescription medications to help women achieve orgasm during sexual intercourse. This is not the case in Egypt and other cultures that practice FGM; this ritual is performed as not only a method of purification but to prevent female orgasm the pain is supposed to serve as a reminder that sexual arousal and pleasure is unacceptable (The Cut, 2013). There are many complications associated with this ritual and has been proven to be more harmful physically and mentally than beneficial; many of the members of these practicing cultures see it as a symbol of purification and not an act of violence. In many cases of FGM the mother in law will check to ensure their son is marrying a pure women and it is also believe that young women that are not circumcised will be short, stubby and unattractive. I find it shocking that this practice is still so common or ever was in the first place, many female members of these societies also find this ritual to be disturbing and unnecessary. I feel that many members of our society would find this aspect of the Egyptian culture to be disturbing and would certainly cause an ethnocentrism attitude. In our American culture we have a similar tradition, many still consider this to be controversial but the circumcision of infant boys is also embedded deep into our cultural roots and has been performed for many generations. In our society the cultural  norm is to remove the excess skin while the child is still an infant and the pain will not be remembered; this tradition is slightly religious and slightly attributed to medical benefits such as decrease risk of infection later in life but was originally used to signify the transition from boy to man as well as to purify the body as the openings were believed to be entrances for impure malignant spirits (Millett, n.d). There are critics and opposers to our tradition as well both inside and out of our own culture which can be seen as another example of ethnocentrism. Many associate both FGM and circumcision of infant boys to be a form of hierarchical control by subjecting young children to conform to a hierarchical system and religious beliefs and cultural norms that they may not wish to be associated with (Millett, n.d). It is often very difficult for members of a society to accept, understand or even conform to their own cultural standards never mind those of a different culture; how an individual or group of individuals act or react in relationship to others, especially a different culture is what sociologists refer to as social interaction and is fundamental to understanding and having the ability to understand the thoughts, actions and interactions with other individuals, especially those that are different than ourselves (Editorial Board, 2012). As human beings there is undoubtedly one thing that we have in common, our reluctance to accept that which is different, to understand the action of others in which we disagree with, these negative attributes of our species leads to a great deal of conflict and violence which and between both homogenous societies such as Egypt which is mainly comprised of the same culture and dichotomous societies such as America which is made up of multiple various cult ures. Homogenous societies generally have less controversy and issues than that of dichotomous due to the fact that most members are raised and socialized in the same manner and have a similar shared set of values but even in these societies there can still be conflict like that surrounding the controversial topic of FGM. A dichotomous society is much more likely to have conflict between the various cultures present and the complications it can bring when trying to communicate on an interpersonal level; these issues and complications are also large contributors to ethnocentrism. There are many consequences of  ethnocentrism and the attitudes associated with it and are a large part of our inability as not only a nation but globally to deal with many of the important critical issues that often get neglected due to the fear of being uncomfortable and lack of understanding as well as the effort necessary to effectively work interdependently with other societies and cultures and the individuals they are made up of too support and aide rather than to judge and wage wars based on our own specific cultural standards and beliefs. REFERENCES Editorial Board. (2012). Introduction to Sociology. (1st ed), Prentice Hall The Cut. (2013). Female Circumcision is Egypt is Custom, Tradition and Religion. Retrieved on 4/17/2013 from http://www.youtube.com/watch?v=a25S9jrEmKc

How Gender Dysphoria Is The Opposite Sex Essay - 1973 Words

Chanel Johnson Professor Becker October 14, 2016 We are all given a choice on whether we would prefer to be bi-sexual, gay, dress as the opposite sex, or be in no romantic relationship at all. These are ideas that have been displayed to us and most possibly thought it would be interesting to explore, or simply felt as though this is how it was meant to be. Gender dysphoria has been around much longer than individuals would think. The only difference now is that more people are accepting of this lifestyle, and a greater amount of human beings are opened to sharing about it. Gender Dysphoria is simply where an individual who feels very strongly that they are not the gender they appear to be. It is possible that a man would rather portray his life as a woman by dressing as one, and acting as one. This will give him a purpose of feelings and life. A woman would rather dress as a man, and resemble the life of a man also. There are many individuals; such as parents, friends, and relatives who question this and ask if ità ¢â‚¬â„¢s just a phase? As you read my paper, we can determine if Gender Dysphoria is just a phase or the actual reality. I want to start off by saying that Gender Dysphoria was formerly known as Gender Identity Disorder. The classifications of being considered to have gender dysphoria today would be that an individual would have to display a heavy and constant desire to cross- gender. Typically, with younger children this feeling is shown byShow MoreRelatedGender Identity Disorder ( Gid )1209 Words   |  5 Pagesdue to their biological sex and gender identity, which is known as gender dysphoria. Gender dysphoria is formally known as gender identity disorder (GID), gender incongruence or transgenderism. According to Mohammaed Meomon, gender dysphoria is a product of highly complex genetic, neurodevelopmental, and psychological factors (Meomon, 2016). A person’s biological sex is given at birth depending on the appearance of the genitals. What a person identifies with is cal led gender identity. For exampleRead MoreThe Diagnostic And Statistical Manual Of Mental Disorder ( Dsm 5 ) Essay1345 Words   |  6 PagesGender dysphoria is a complex struggle between a person’s physical gender and who he or she identifies, and this could be an individual physically born as a male that identifies as being female and vice versa. Biological sex is determined at birth based upon the appearance of the infant, but gender identity is how the person feels or how they identify themselves, which is where the dysphoria comes in. It is from highly complex genetic, neurodevelopmental, and psychological factors (Mandal, 2012)Read MoreGender Biological Sex And Gender Identity855 Words   |  4 Pagesterm Gender Dysphoria means â€Å"biological sex and gender identity do not match, thus leading to distress and impairment† (Chapter 8, pg.279). The textbook also discusses how â€Å"children with Gender Dysphoria is apparent in repeated statements that the child wa nts to be the opposite sex or is the opposite sex; cross-dressing in clothing stereotypical of the other sex and how the child has persistent fantasies of being the opposite sex such as; pretend play or activities associated with the opposite sex†Read MoreWhat Do You Think Defines Someone As A Boy Or A Girl? Essay880 Words   |  4 Pagesâ€Å"Winner of national transgender beauty pageant stripped of her title because she was not transgender enough † Discussion Question #1.) What do you think defines someone as a boy or a girl? Traditional gender norms? Physical appearance? What happened? - Jai Dara Latto, transgender female, the winner of the national transgender beauty pageant, gets her title taken away (Murray, 2016) - Accused of being a drag queen, and not transgender enough (Murray, 2016) - Reason given is that Latto was shownRead MoreDoes Gender Dysphoria Exist?1394 Words   |  6 PagesDoes Gender Dysphoria Exist? In this day and age, psychologists as well as the media have been giving Gender Identity Disorder or now known as Gender Dysphoria by DSM-V, a lot of publication. Whether the media stating it does not exist and psychologist stating it indeed does exist. As defined U.S. National Library of Medicine in medical terms, â€Å"Gender Dysphoria is a condition in which there is a conflict between a person s physical gender and the gender he or she identifies with.† Other namesRead MoreThe Issue Of Gender And Sexuality Essay1398 Words   |  6 Pagesthey are different is based on genetics. Having a different view of oneself’s gender is not always a choice. It is considerably something that is known right away and is usually not second guessed then there are no decision to be made about whether they are choosing to be that way or not. Genetics decides eye color, hair color, and facial features, so accordingly it would most likely decide the decisions and views on gender and s exuality. In reality, it is often overlooked that genetics play a massiveRead MoreEssay about The Increase of Transgender people1217 Words   |  5 PagesMost people go about their lives without ever giving thought to their gender. They never blink an eye when they chose to go into a bathroom, when the room is divided by genders, when they walk into the store to buy some clothes and go to either the male or female section. However, there are many people who feel like they don’t belong in the section that they are in. These people who are generally referred to as transgender, struggle everyday with feeling out of place - feeling confused about whichRead MoreThe Issue Of Transgender People Essay1509 Words   |  7 Pagesof being victims of homicide and suicide, Gender dysphoria, False information, People trying to act smarter than they are, and discrimination. These are the biggest problems for transgender people in general because they effect the most trans people and the ef fect trans people the most. Gender Dysphoria is a mental disorder that only a transgender can experience because it’s caused by having someone’s sex and social expectations not being the same as how they feel. An example of that would be a physicalRead MoreThe Complexities Of Transgender Mental Health953 Words   |  4 PagesA man and a woman get pregnant and decide that they are going to learn the sex of the baby as soon as they can. Neither really care the sex of the child as long as the child is healthy. However, the man would not mind a boy who can carry on the family name, while the woman sees visions of pink. During the sixteenth week of pregnancy, the doctor preforms a blood test and the parents find out they are having a boy. How excited they both are. They prep the room by painting it blue and get linensRead MoreSocial Media And Its Effects On Children, Adolescents, And Adults1637 Words   |  7 Pagesoutlets have increasingly been displaying children, adolescents, and adults who are gender nonconforming. In films such as the 1999 Boys Don’t Cry and now the popular television show I am Cait, more attention has been given to those with the current diagnosis of Gender Dysphoria (GD) and/or those who define themselves as â€Å"transgendered† (Zuker et al., 2008). Despite this new attention, there is evidence that gender nonconforming individuals have existed in cultures in what would become the United

The Effects Of Trauma On Children And Professional Adults...

Based on the Perry reading that outlines the effects of trauma on children (2003) that outlines the alarm reactions, responses to threat, post-traumatic stress, emotional memory impact, numbing, avoidance, hyperarousal and disassociation responses to trauma, it is quite evident that mindfulness would be quite helpful to help youth process their emotions and experiences in a healthy and productive manner. Since traumatic experiences have such a large impact on one’s psychological, emotional and physical health, since stress takes form in a body in a mental, emotional and somatic way, self-care through the form of mindfulness can help since it encompasses self-compassion and awareness which can move them towards betterment. Conclusively, mindfulness training with children and professional adults is useful in medical and clinical settings as it introduces a whole realm of benefits and it could be employed by the public education system to use for children in the classroom, such a s the start of the day in homeroom as mentioned in Hooker Fordor’s article (2008). Question 5 The reading on Sexual Abuse Images in Cyberspace: Expanding the Ecology of the Child utilizes the reknowned Bronfenbrenner’s ecological model of understanding a child’s world explains that cyberspace needs to be included in children’s ecology (Martin Alaggia, 2013). Brofenbrenner’s ecological model looks to the social, emotional and physical development of children and their continuous function byShow MoreRelatedChild Abuse And Its Effects On Children1317 Words   |  6 Pagesongoing social problem; this abuse has been one of the repeatedly difficult accusations to prove in our criminal justice system. 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The behaviour of a child who has been impacted by the trauma of some sort can present in many ways. This will depend on the age of the child and possibly the trauma it has been affected by. A child will expect behaviour that they at times do not appear to be able to control, the need for attention and annoying behaviour, have a self-destructive tendency, includedRead MoreThe Psychological Impact of Domestic Violence on a Child1614 Words   |  7 Pagesmind? Let’s bring some life situations into perspective? There are innocent children who witnesses their father beat their mother every day and children who go to sleep scared every night, hearing the heated discussions of their parents. Domestic violence not only affects a family’s dynamics, but it leaves children suffering from the devastating psychological effects of stress. There is a high likelihood that children who have been subjected to violence at home multiple times will experience PSTDRead MoreCharacteristics, Gender, And Class Affected907 Words   |  4 PagesAlthough many older adults enjoy well-being and satisfaction in later years, some experience psychiatric and mental health difficulties. A topic of particular significance to professionals working with older adults, both Veteran and non-Veteran, is the understanding, assessment, and treatment of posttraumatic stress, as posttraumatic stress symptoms can emerge or re-emerge late in life (National Center for PTSD, n.d.). In the general population, approximately 70% to 90% of adults aged 65 and up haveRead Morechild sexual abuse1658 Words   |  7 PagesChild Sexual Abuse Siping Chen Laney College Psych 7A April 10, 2014 Child Sexual Abuse Child sexual abuse does not have a universal definition. However, a central characteristic of any abuse is the dominant position of an adult that allows him or her to force or coerce a child into sexual activity (American Psychological Association). Yet all offences that involve sexually touching a child, as well as non-touching offenses and sexual exploitation, are just as harmful and

Bsnl Review of Literature - 1570 Words

REVIEW OF LITERATURE CUSTOMER SATISFACTION Customer Satisfaction, a business term, is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard.In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.There is a substantial body of empirical literature that establishes the benefits of customer satisfaction for firms. MEASURING CUSTOMER SATISFACTION: Customer Satisfaction, a business term, is a measure of how products and services supplied by a company†¦show more content†¦So a strategy to overcome this obstacle might include looking within our own organizations for answers. There are individuals within most organizations who have a depth of institutional knowledge as well as organizational expertise. These individuals will no doubt be very familiar with the organizations goals and objectives and will be instrumental in developing the customer service plan. As these experienced individuals train and mentor less experienced members, many of theorganizational training objectives are accomplished in-house. As with other objectives, the results of measuring and evaluating the training plan provide a basis to recognize and reward motivation and promote success. Implemented correctly, an effective customer service plan leads to a more effective and efficient workforce. Invaluable knowledge and skills are gained by search--problem solving is a natural result. Likewise, we gain a greater understanding of what we do and how it impacts others. Inherent in the process, we learn what others need from us and how we can support them in their efforts to improve customer service. 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